Effective Date: October 10, 2025
Company: Dalilah Medel Sappenfield LLC
Address: 6508 Cumbre Vista Way, Colorado Springs, CO 80924, United States
Email: support@trendoramind.com
Phone: +1 (956) 546-9987
Support Hours: 9:00 AM – 6:30 PM (EST)
1. Eligibility for Refunds
Refunds are available for any returned item that meets the following conditions:
- Returned within 180 days from the date of delivery.
- Item is unused, unworn, unwashed, and undamaged.
- Proof of purchase (order confirmation or receipt) is provided.
All approved returns qualify for a full refund with no deduction or fee.
2. Refund Process
- Once your returned item is received and inspected, you’ll receive an email confirming approval.
- A full refund will be issued to your original payment method.
- Refunds are processed within 5 business days after receiving the return.
3. Refund Timeline
- Refund initiation: Within 1–2 business days after approval.
- Refund completion: Typically within 5 business days, depending on your bank or card issuer.
4. Shipping Fees
All shipping — including return and replacement — is completely free for every order and refund. You will never be charged any restocking or return shipping fee.
5. Non-Refundable Items
- Gift cards or digital items.
- Products marked “Final Sale.”
6. Damaged or Defective Items
If your product arrived damaged or faulty, please email support@trendoramind.com with photos. We’ll process a replacement or refund immediately at no cost.
7. Contact Us
For all refund inquiries, please contact our support team:
Email: support@trendoramind.com
Phone: +1 (956) 546-9987
Support Hours: 9:00 AM – 6:30 PM (EST)